Recently, I provided a feedback to AIA. Below was AIA's response. The response was timely because it was still fresh in my mind. However, the response (service recovery) was poor.
Would I waste my time and effort to call another number? Certainly not! What is important is I'm glad I didn't buy AIA insurance. (You have my loyalty, Prudential. Just don't break it by telling me it is not related to service or call another number if I give a feedback in the future).
Dear Mr. Alan,
Good day to you.
Thank you for your e-mail.
We refer to your email and regret to mention that we are unable to attend to your query as it is not related to the service, which we usually provide to our policyholders.
For general enquiry, you can call our Customer Service toll free number 1-300-88-1899/+6 03-2056 2000 (from Overseas) for assistance.
Thank you.
Best regards,
Lynnie
Customer Care Centre
1 comment:
i'm so, so glad i'm not an AIA customer!!
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