An article in the Star Newspaper…“The Penang Tourism Action Council had received a complaint on Tuesday that an immigration officer was rude to two Indonesian women at the Penang International Airport. The two women had claimed that on arrival at the airport, the officer rudely asked them why they planned to stay so long in Penang. When the elderly woman answered that she was here to undergo medical treatment for cancer, she claimed the officer replied ‘Indonesia no doctor ah?’ She was very taken aback with such a question,' he said.”
This incident confirmed my perception regarding the 3rd class treatment towards nationalities from developing countries (eg. Indonesia, Bangladesh) by front line staff such as immigration officers or flight attendants of Malaysia Airlines System (MAS). A Caucasian tourist will never (I repeat, never) receive such treatment. I'm not sure whether the strength of a country’s currency has a direct correlation with the level of customer service provided or is it the master-slave mentality?
Note : Malaysia was colonized by the British, Portugese, Dutch & Japanese once upon a time. Ask any Malaysian student which is their 1st choice of country to pursue their undergraduate study.
Hint : Caucasian.
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