When Heidi DuBois-Robinson, 43, came in for a hair coloring, her suit got stained. She took it to the cleaners, but the stain remained. So she called DiJulius, who sent her a $385 check for a new suit, no questions asked. He also threw in a free facial and pedicure.Have you ever experienced similar service recovery by any hair salon in Malaysia? If you have, please tell me. I will be a loyal customer.
Probably that explains the absence of Malaysian companies around the world. Naturally, a company or salon sets up shop in every city if demand for its service is immense. 1st class customer service cuts across cultural boundaries, language barriers and income groups. McDonald is a classic example. Starbucks is another. Can you think of a Malaysian brand that commands worldwide demand?
P.S. If you have international ambition for your company, read about John Robert's Spa and 5 other companies on how to deliver world class customer service. Simply put, how to treat customers well. Make us, Malaysians proud! Boleh,tak?
