An 'out of the world' paella experience!

On Saturday, I'd an out of the world dining experience. This restaurant is not in space but it's well grounded at Pavilion Kuala Lumpur. I would expect this kind of experience only in Ritz-Carlton or maybe Singapore Airlines (if the stewardesses are not having mood swings).

It was out of the world not because the bartender took the paella away after I replied him that the paella is too salty. It was extraordinary because the manager offered appetizers while we waited another 20 mins for a newly cooked (less salty) paella.

It was out of the world not because the appetizers were free. It was amazing because he knew I was starving. He has great empathy.

Rarely, I have such 1st class service in Malaysia.

Oh yeah, I'm referring to La Bodega.

cc. La Bodega management,

Maintain the out of the world experience (and keep hiring the right people).

Tweet your customer right

Twitter has reached the corporate mainstream.

Internet savvy startups such as AirAsia has been using Twitter to provide quick and short responses to customers. Today, veteran companies such as Singapore Airlines use it too to reach out to the web savvy customers.

There is a particular group of customers that prefers to communicate through Internet than making a call to the call centre (I'm not sure if their reluctance to call is due to their limited phone budget or level of patient in maneuvering the complicated IVR).

Customer centric companies go to the 'hang out' places of its customers whereas arrogant or ignorant companies force customers to wait eternity on the line or at the counter queue.