How do you manage customer complains during bad times. Learn from Delta Airlines! Lesson 1 : Don't provide any channels for customer to complain. (I wonder how much does Delta save?).
Showing posts with label customer complain. Show all posts
Showing posts with label customer complain. Show all posts
Tuesday, September 8, 2009
Serving customer during recession
How do you manage customer complains during bad times. Learn from Delta Airlines! 
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