How do you manage customer complains during bad times. Learn from Delta Airlines! Lesson 1 : Don't provide any channels for customer to complain. (I wonder how much does Delta save?).
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Boleh tak? (a malay verb for 'CAN?'). It means 'is it possible?' This blog is dedicated to those who wish to know where to find world class products & services and third class ones in Malaysia. Also, this blog serves as a challenge for Malaysian companies to rise to the occasion (in providing world class products & services). Boleh tak Malaysian companies?
KL Twin Towers : Symbol of Malaysia Boleh Spirit
About Me
- alan khi
- I was a citizen with a 'tidak apa' (don't care) attitude towards the kind of third class customer service given by majority of the Malaysian companies. After two recent rude experiences and with the power of blog, it is time to voice my frustration...."ENOUGH IS ENOUGH! TREAT ME WELL BECAUSE I'M A PAYING CUSTOMER!" Now I am a citizen with a voice (minus the 'tidak apa' attitude!)
Previous Posts
- And the Winner of 3rd Class Service is...
- What's Your Excuse?
- You surprised me, Litrak
- Toll phobia
- Psstt...I know Secret Recipe’s secret!
- We are OFFLINE…for 15 minutes
- You have my loyalty, Toys “R” Us
- Malaysia a Land of Smile?
- Tourists from 3rd world countries, beware!
- Official Air Transport of "BolehLand"
- Christmas Bus Returns
- Christmas Bus
- Enough is Enough!
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